Support

Need help with Kido Do? Contact us at support@kidohabits.app.

What to Include

Tell us whether you use Android or iOS, the app version, your operating-system version, what you expected, and what happened. If you contact support from the app, Kido Do may create an opaque support request code. Include that code if it is available.

What Not to Send

Please do not send passwords, child login codes, payment card details, raw account or Firebase identifiers, or full screenshots containing private family content. We will ask for the minimum additional information needed if account verification or troubleshooting requires it.

Purchases

Premium subscriptions are billed by the store where they were purchased: Google Play on Android or Apple App Store on iOS. If Premium is active but not visible in the app, make sure you are using the same store account used for the purchase, then use Restore Purchases in parent mode. If that does not help, contact support with your platform, app version, and support request code if available.

Account Deletion

Parents can delete the family account in the app or request deletion without access to the app. See Delete Account for instructions.